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Privacy Policy ​

Last Updated: May 1, 2025

This Privacy Policy describes how InsightEmbed ("we," "our," or "us") collects, uses, and shares information when you use our website, services, APIs, and widget (collectively, the "Services").

Information We Collect ​

Information You Provide to Us ​

We collect information you provide directly to us when you:

  • Create an account
  • Configure the widget
  • Use our Services
  • Contact customer support
  • Respond to surveys or communications

This information may include:

  • Account Information: Name, email address, password, and billing information
  • Configuration Settings: Widget preferences, domain settings, and customization options
  • Content: Text, images, or other content submitted for analysis
  • Communications: Information provided in emails, chat, or other communications with us

Information We Collect Automatically ​

When you use our Services, we automatically collect certain information, including:

  • Usage Data: How you interact with our Services, features used, time spent, and actions taken
  • Device Information: IP address, browser type, operating system, and device identifiers
  • Widget Data: Information about how end users interact with the widget on your website
  • Log Data: Server logs, error reports, and performance data

Information from Cookies and Similar Technologies ​

We use cookies and similar technologies to collect information about your interactions with our Services. This includes:

  • Session Data: Information about your current session
  • Preferences: Your saved preferences and settings
  • Authentication: Data to keep you logged in
  • Analytics: Information about how you use our Services

How We Use Your Information ​

We use the information we collect to:

  • Provide, maintain, and improve our Services
  • Process transactions and manage your account
  • Send you technical notices, updates, and administrative messages
  • Respond to your comments, questions, and customer service requests
  • Monitor and analyze trends, usage, and activities in connection with our Services
  • Detect, prevent, and address technical issues, fraud, or illegal activity
  • Develop new products and services

How We Share Your Information ​

We may share information in the following circumstances:

Service Providers ​

We share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, such as:

  • Cloud hosting providers
  • Payment processors
  • Analytics services
  • Customer support tools

Business Transfers ​

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, information we collect may be transferred as part of that transaction.

We may disclose information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

We may share information with your consent or at your direction.

Data Retention ​

We retain information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

For account information, we retain your data for as long as your account is active. If you close your account, we will delete or anonymize your account information within 90 days, unless:

  • We need to retain it to comply with legal obligations
  • We need to retain it to resolve disputes
  • We need to enforce our agreements

For content submitted for analysis, we retain this data for a limited period to provide the service and improve our AI models. You can request deletion of specific content by contacting us.

Data Security ​

We implement appropriate technical and organizational measures to protect the security of your information. However, no security system is impenetrable, and we cannot guarantee the security of our systems with 100% certainty.

Your Rights and Choices ​

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: Request access to your personal information
  • Correction: Request that we correct inaccurate or incomplete information
  • Deletion: Request that we delete your personal information
  • Portability: Request a copy of your information in a structured, machine-readable format
  • Restriction: Request that we restrict the processing of your information
  • Objection: Object to our processing of your information
  • Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@insightembed.com.

Account Information ​

You can update, correct, or delete your account information at any time by logging into your account and modifying your profile or by contacting us.

Cookies ​

Most web browsers are set to accept cookies by default. You can usually set your browser to remove or reject cookies. Note that removing or rejecting cookies could affect the availability and functionality of our Services.

Marketing Communications ​

You can opt out of receiving promotional emails from us by following the instructions in those emails. Even if you opt out, you may still receive non-promotional emails from us, such as those about your account or our ongoing business relations.

International Data Transfers ​

We are based in the United States and process information on servers located in the United States and other countries. If you are located outside the United States, your information may be transferred to, stored, and processed in a country different from your country of residence, including the United States.

If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, we comply with applicable data protection laws when transferring your personal information outside these regions, including using Standard Contractual Clauses approved by the European Commission.

Children's Privacy ​

Our Services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will promptly delete that information.

Changes to This Privacy Policy ​

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or through our Services prior to the changes becoming effective. We encourage you to review the Privacy Policy whenever you access our Services.

Contact Us ​

If you have any questions about this Privacy Policy, please contact us at:

Email: security@insightembed.com

Additional Information for Specific Jurisdictions ​

California Privacy Rights ​

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information.

European Economic Area, United Kingdom, and Switzerland ​

If you are in the EEA, UK, or Switzerland, we process your personal data in accordance with the General Data Protection Regulation (GDPR) or equivalent local laws.

The legal bases for processing your information include:

  • Performance of a contract when we provide you with our Services
  • Legitimate interests, which are not overridden by your data protection interests
  • Compliance with legal obligations
  • Your consent, where applicable

You have the right to lodge a complaint with a data protection authority about our collection and use of your personal information.

This Privacy Policy is designed to help you understand how we collect, use, and safeguard the information you provide to us.

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